{"id":5701,"date":"2025-03-17T10:23:02","date_gmt":"2025-03-17T09:23:02","guid":{"rendered":"https:\/\/www.innoviogroup.com\/support"},"modified":"2025-08-29T10:10:00","modified_gmt":"2025-08-29T08:10:00","slug":"support","status":"publish","type":"page","link":"https:\/\/www.innoviogroup.com\/en\/support","title":{"rendered":"Support"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;30&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;center&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3>Welcome to the support request portal.<\/h3>\n<p>Fill in the fields appropriately to send your report.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]<div id='main_container'>\r\n                        <div class='external_container'>\r\n                            <div class='container'>\r\n                                <div class='row'>\r\n                                    <input type='text' class='d-none' name='prev_email' value='' data-ajax-field-value=''>\r\n                                    <input type='text' class='d-none' name='latest_categories' value='' data-ajax-field-value=''>\r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Nome<\/label>\r\n                                            <input type='text' class='form_input m_side_0' name='firstname' value='' data-ajax-field-value=''>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Cognome<\/label>\r\n                                            <input type='text' class='form_input m_side_0' name='lastname' value='' data-ajax-field-value=''>\r\n                                        <\/div>\r\n                                    <\/div>  \r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Email<\/label>\r\n                                            <input type='email' class='form_input m_side_0 no_paste' name='email' value='' data-ajax-field-value=''>\r\n                                        <\/div>\r\n                                    <\/div>                                                                                                          \r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Categoria<\/label>\r\n                                            <div class='has_loading_container text-left d-inline-block'>\r\n                                                <div class='has_loading text-left d-inline-block' data-ajax-call='red_ajax_call' data-attr-id='get_categories' data-ajax-check-required='0'>\r\n                                                    <img class='loading_img d-none' src='https:\/\/www.innoviogroup.com\/wp-content\/plugins\/RED_Innovio\/assets\/images\/loading.gif'>\r\n                                                <\/div>\r\n                                            <\/div>                                            \r\n                                            <select class='form_input m_side_0' name='category' value='' data-ajax-field-value='' >\r\n                                                <option value=''>Selezionare una categoria<\/option>\r\n                                                \r\n                                            <\/select>\r\n                                        <\/div>\r\n                                    <\/div> \r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Oggetto<\/label>\r\n                                            <input type='text' class='form_input m_side_0' name='subject' value='' data-ajax-field-value=''>\r\n                                        <\/div>\r\n                                    <\/div> \r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Richiesta<\/label>\r\n                                            <textarea rows='4' class='form_input m_side_0' name='description' data-ajax-field-value=''><\/textarea>\r\n                                        <\/div>\r\n                                    <\/div>   \r\n                                    <div class='col-12'>\r\n                                        <div class='form_field_container'>\r\n                                            <label>Allegato (max 25MB)<\/label>\r\n                                            \r\n\t\t\t\t\t\t<div class='dropzone-container'>\r\n\t\t\t\t\t\t\t<div class='dropzone-wrapper'>\r\n\t\t\t\t\t\t\t\t<div class='red-dropzone' \r\n\t\t\t\t\t\t\t\t    id='form_dropzone' \r\n\t\t\t\t\t\t\t\t    data-attr-tipi-file='.zip, .jpg, .jpeg, .png, .gif, .pdf, .xls, .xlsx, .csv, .txt' \r\n\t\t\t\t\t\t\t\t    data-attr-remove-file='true' \r\n\t\t\t\t\t\t\t\t    data-attr-upload-multiplo='false' \r\n\t\t\t\t\t\t\t\t   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class='loading_img d-none' src='https:\/\/www.innoviogroup.com\/wp-content\/plugins\/RED_Innovio\/assets\/images\/loading.gif'><\/div>\r\n                                    <\/div>\r\n                                    <div id='error_message' class='text-left'><\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                       <\/div>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;30&#8243; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; 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