Collect, centralize, and analyze your customer data in a single integrated platform with Microsoft Dynamics 365 CRM solutions for businesses. Thanks to Copilot, Microsoft’s predictive AI, you anticipate your customers’ needs, transform every interaction into a concrete growth opportunity, and offer personalized experiences that increase sales, retention, and customer satisfaction.
Innovio and Microsoft Dynamics 365 CRM: Together for the Future of Your Company
- Personalized strategic consulting
- Mapping of sales, marketing, and assistance processes
- Customized implementation and tailored solutions
- Ongoing training and dedicated support
- Implementation and tailored customizations
- Automatic updates and data security
Fragmented customer information management can lead to lost sales opportunities, reduced customer service effectiveness, and consequently limit growth.
With Microsoft Dynamics 365 CRM software, however, you automatically collect emails, calls, social interactions, purchase history, and support requests, creating complete customer profiles shared across departments.
This allows you to effectively manage every phase of the customer journey: from acquisition to loyalty, up to post-sales support.
And in this journey, Innovio is by your side: we accompany you step by step, from analyzing your needs to the personalized configuration of Microsoft’s intuitive and integrated CRM solutions for businesses.
With our support, you reduce the risk of errors, save valuable time, and strengthen your relationship with your customers with security and serenity, transforming the customer experience into a competitive advantage.
Transform Every Interaction into a Growth Opportunity with Microsoft Dynamics 365 CRM
Centralized Management and 360° Real-time Data Vision
Automatically collect all information, such as personal data, purchase history, requests, and social interactions to deeply understand each customer and proactively anticipate their needs.
Intelligent Automation of Sales and Marketing Processes
Create intelligent workflows optimizing your team’s work: automate repetitive tasks such as lead assignment, sending personalized emails, and managing marketing campaigns to increase productivity and reduce manual activities.
Effective Lead and Opportunity Management
Automatically qualify the most promising leads, track interactions, and monitor sales opportunities to increase conversion rates and revenue.
Targeted and Personalized Marketing
Create personalized marketing campaigns based on customer segments, behavioral history, and predictive analytics provided in real-time by the CRM software, and accurately measure the ROI of each campaign.
Omnichannel Customer Service and Proactive Customer Support
Offer your customers a fluid, personalized, and consistent service across all channels, such as email, phone, chat, and social media.
Quickly resolve tickets and offer effective and timely post-sales support.
AI, Collaboration, and Security: How Dynamics CRM Accelerates Your Competitive Advantage
Artificial Intelligence for Data-Driven Sales and Customer Experience
Predict customer behavior, identify up-selling and cross-selling opportunities, and automate decision-making processes with Copilot.
Analyze sales performance in real-time and personalize engagement strategies thanks to constantly updated dashboards.
Simplified Collaboration Thanks to Integration with the Microsoft Ecosystem
Dynamics 365 CRM software seamlessly integrates with Teams, Power BI, Outlook, and the rest of the Office 365 suite to facilitate rapid sharing of customer information between departments and constantly improve collaboration between sales, marketing, and support.
Data Security and Compliance
Your data is always protected thanks to advanced technologies such as encryption, automatic backups, and granular access management, ensuring absolute security and full compliance with GDPR regulations.
CONTACT US
Want to know more?
Get in touch with our professionals.
Our customer support team is ready to provide all the answers you need.
"*" indicates required fields
