Developed according to the 34 best practices of the ITIL framework for managing and improving IT support and service delivery, Xperience ITSM allows you to manage every IT process from a simple, intuitive platform.
With Xperience ITSM, streamline technical support, reduce errors, and improve user satisfaction with customized workflows and always up-to-date reports.
Optimize Your IT Processes with Xperience ITSM
Organize, Automate, and Improve IT Support
IT Service Management Integrated with the 34 ITIL Best Practices
Forget disconnected tools and limited visibility: with Xperience ITSM, every IT ticket, process, and asset is tracked, managed, and optimized on a single platform. Here’s how it works in practice:
Centralized Ticketing and Smart Routing
- Simplified Opening and Management: Collect all IT requests in one place, reducing fragmentation between emails, forms, and separate tools.
- Automatic Routing and Prioritization: Assign tickets to the appropriate team based on urgency, SLA, or type, accelerating interventions and reducing bottlenecks.
IT Workflow Automation and Operational Standardization
- End-to-End Customized Workflows: Automate sequences reflecting your IT procedures, including approvals, notifications, and multi-team actions.
- Operational Guidance and Process Consistency: Manage every activity in a structured and uniform way, even in complex workflows.
Advanced Management of Critical IT Issues and Changes
- Priority Management: Handle urgent and recurrent requests with dedicated pathways, setting automatic assignment, escalation, and tracking rules.
- Change Control: Schedule corrective actions or structural changes using approved workflows to avoid unexpected impacts on IT infrastructure.
Service Catalog and Asset Management
- Centralized Repository: Systematically map IT services, licenses, and assets for easy access and consultation.
- Deadline and Maintenance Management: Receive notifications for renewals, maintenance, and deadlines to prevent service disruptions.
Reporting, SLA, and Performance Analysis
- Dynamic Dashboards and KPIs: Monitor real-time SLAs, ticket volumes, average response times, and other critical indicators to optimize processes.
- Customizable SLAs: Set differentiated service agreements and receive advance alerts on deadlines and priorities.
IT Process Security and Traceability
- Controlled Access and Data Protection: Define roles and permissions, such as who can open or close tickets, ensuring data protection and adherence to company policies.
- Comprehensive Audit Trail: Track every action performed on tickets and assets, simplifying future audits and inspections.
Innovio and Xperience ITSM: Your Partner in Achieving More Efficient and Responsive IT Processes
Digitizing and optimizing IT service management may seem challenging, but with the right support, it becomes a natural evolution. With Xperience ITSM and Innovio’s dedicated team, transformation is seamless, structured, and measurable.
From initial analysis and configuration to training and continuous support post-go live, we’re with you every step of the way. Because an organized and supported IT department is the silent engine powering your company’s growth and future.
Xperience® Certifications
Your Questions Answered: Xperience ITSM FAQ
Xperience ITSM goes beyond ticket management—it’s a comprehensive platform including automation, asset management, personalized SLAs, and advanced analytics tools.
ow does it integrate with our existing systems?
Xperience® IT service management software easily integrates with ERP, CRM, CMDB, and other tools through APIs and native connectors, allowing continuity without disruption.
Is it suitable for companies of all sizes?
Absolutely. Xperience ITSM scales to fit both small teams and structured, distributed organizations.
What benefits does standardizing IT processes offer?
It reduces errors and downtime, enhances workflow visibility, and provides solid data foundations for informed decisions, allowing you to focus on business growth.
Can I set and monitor different SLAs for various request types?
Yes. Xperience® IT service management solution lets you configure multiple SLAs based on categories, priorities, or service agreements, with real-time deadline notifications.
Can we create customized reports?
Yes. You have dynamic dashboards and flexible reporting tools to monitor KPIs and performance tailored to your needs.
How is staff training conducted?
We offer personalized training from the outset, enabling your team to effectively use Xperience ITSM from day one.
What does post-implementation support include?
We support you after go-live with continuous updates, maintenance, and optimizations, ensuring the platform evolves alongside your business.
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