Simplify customer support management with an intuitive platform that unifies requests, tickets, and communications.
With Xperience Customer Care, you handle every interaction, respond faster, and improve customer satisfaction.
Unlock new opportunities with Xperience Customer Care
Make your customer support more efficient and people-focused
Empower your customer service and accelerate business growth
From simple tickets to complex requests, every communication finds its place in the integrated, user-friendly Xperience Customer Care platform. Here’s how that works in practice:
Centralized request management
- Multichannel ticketing: Collect reports from various channels like email and web portal into one shared space to avoid confusion
- Automatic categorization: Set rules and priorities to route tickets by urgency or type, ensuring fast and accurate responses
- Role management: Assign different permissions to agents and supervisors to protect sensitive data and ensure tasks are handled by the right people
Support process automation
- Custom workflows: Configure resolution steps and assign dedicated teams for each request to deliver consistent and aligned customer service
- Notifications and escalations: Get real-time alerts to handle urgent or overdue tickets promptly
Advanced analytics and reporting
- Custom dashboards: Monitor key KPIs like response times, number of closed tickets, and customer satisfaction to make data-driven decisions
- Tailored reports: Analyze trends and request peaks, identify areas for improvement, and optimize resources strategically
Integration with business systems
- Shared data: Connect Xperience Customer Care with ERP and CRM to work with real-time information—no double entry
- Scalability and versatility: Expand your customer care software with add-ons and custom connectors without disrupting your IT ecosystem
Innovio and Xperience Customer Care: by your side for a smoother, more engaging customer service
Transforming customer support might seem complex, but with the right partner, every step becomes easier. At Innovio, we stand by your side to tailor the platform to your team’s actual needs, supporting you from the initial analysis through to go-live and beyond. Training, continuous support, and a collaborative approach—everything is designed to help you deliver a smoother, more engaging, and people-centered service. Because your success is our success too.
Xperience® Certifications
The answers you’re looking for: FAQ about Xperience Customer Care
Xperience Customer Care goes beyond basic ticket management, offering automation, analytics, ERP and CRM integration, and a comprehensive approach to customer support.
Is it suitable for small and medium businesses or just large enterprises?
It adapts to any organization thanks to its scalability and configurability. It’s successfully used by both SMEs and large corporations.
How does it integrate with other platforms already used in my company?
Xperience® Customer Care software includes native connectors and APIs to integrate with ERP, CRM, and other tools—ensuring seamless, up-to-date workflows.
Can I customize support workflows based on my internal processes?
Absolutely. You can define steps and permissions for each type of request, reflecting the procedures already established in your organization.
Can I track communications between agents and customers?
Yes, every interaction is recorded in the system with date, time, and author—ensuring maximum transparency and a complete audit trail.
What kind of reports can I generate with Xperience Customer Care?
You can create dashboards and reports to analyze response times, open/closed tickets, and customer satisfaction—customized to your specific metrics.
How does the implementation process with Innovio work?
We begin with a needs assessment, design your platform configuration, move to testing and training, and support you during go-live—with continuous assistance to help your customer service grow consistently.
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